General Manager

Published On: 21 Nov 2017

Job Details

Job Title/Designation

General Manager

Industry Name


Work Experience

8 - 12


800000 [ India Rupees - INR ]

Opened Date


No. of Positions




Job Type

Full Time

Job Location


Description Information


•  Assisting in residential sales as and when required and development with strong sales             prospects.

•             A strong understanding of P&L statements and the ability to react with impactful strategies

•             Act as a final decision maker in hiring a key staffs.

•             Be accountable for responsibilities of department heads and take ownership of all guest complaints.

•             Closely monitor the hotels business reports    on a daily basis and take decisions accordingly.

•             Coordination with HOD's for the execution of all activities and functions.

•        Corporate client handling and take part in new client acquisition along with the sales team whenever required.

•             Deliver hotel budget goals and set other short and long term strategic goals for the property.

•             Developing improvement actions, carry out costs savings.

•             Draw up plans and budget (revenues, costs, etc.).

•             Ensure all decisions are made in the best interest of the hotel and management.

•             Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service      standards.

•        Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

•             Handling complaints, and oversee the service recovery procedures.

•        Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

•             Hold regular briefings and meetings with all head of departments.

•             Lead all key property issues including capital projects, customer service and refurbishment.

•             Lead in all aspects of business planning.

•             Manage and develop the Hotel Executive team to ensure career progression and development.

•        Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

•        Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

•             Overseeing and managing all departments and working closely with department heads on a   daily basis.

•             Provide effective leadership to hotel team members.

•             Respond to audits to ensure continual improvement is achieved.

• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal  requirements. 

•             Responsible for safeguarding the quality of operations both (internal & external audits).

•       Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

·         Oversee the operations functions of the hotel, as per the Organizational chart.